Monday, January 12, 2009

Our Goal

Our Goal is to have more and more comments like this email we received. I know it's kinda long but........and thanks for taking the time to share. We have shared this with staff and they all like these comments too.

Here's what was written....."My family would like to thank you and your staff for an incredibly awesome skiing experience at Seven Oaks! We have been thinking of taking our two daughters skiing for many years and kept putting it off. We decided this was the year and looked online for skiing information. We stumbled across your website and was surprised that we had never heard of Seven Oaks. It was only 2 1/2 hours away and it appeared to be an ideal spot for us (being first-time and inexperienced skiers.) The free lessons was the clincher. We decided to visit on January 3rd...it has now been 4 days since we have been there and we STILL haven't quit talking about our trip!
Our experience at Seven Oaks was outstanding from the moment we arrived. We let them know we had no idea what to do and they took it from there. In the rental shop they were very helpful, making sure our boots fit us correctly and giving us pointers. Once outside we were immediately greeted by Maria who asked if we would like lessons. Of course we jumped at the chance! She was joined by another instructor once we reached the bunny hill and they worked diligently with us, always being positive and supportive as we struggled to learn. After a few trips down, I was talking to my husband about taking the ski lift to a bigger hill but wondered if our girls would be too afraid of the lift. Another instructor overheard our comments and offered to ride with them up the lift for the first time. That instructor happened to be working with another group when we were ready to take the lift and I spotted yet another instructor walking by. I asked him if he would help and without hesitation he turned around and took our daughter up the lift. As we made our way down the slope we, of course, fell several times. We were impressed that even the other skiers, who were out to enjoy their day, reached out to help us. What a wonderful small town welcome to new comers!

If that wasn't enough, we had the wonderful opportunity to meet you personally Rick! You were incredibly hospitable and friendly. Our oldest daughter was leery of the hills and you met us at the top while we were trying to convince her that she could make it down. My husband and I were so touched by you taking the time to coach her and walk down the hill as you made her traverse the hill. When we returned with her to the top of the hill without you, she fell and became very frustrated. She took off her skis and was determined to get down the hill without them. As her dad and I tried to talk her into putting her skis back on, Dan came walking up like a knight in shining armor! He took control of the situation and skied backwards while my daughter skied forward down the hill. When my husband and I made it to the bottom of the hill we didn't see her so we looked in the rental shop, then the lodge. As we were walking around in wonder, you informed us that she had returned to the top of the hill with Dan! Imagine how totally shocked we were! Dan managed to get her to go down the slopes another two times before it was time for us to leave! She was all smiles and has talked non-stop about our ski trip - actually both girls have talked non-stop about it! They said this is one of our best family outings ever. So, thank you very much from the bottom of our hearts for making this such a memorable trip!

We are already planning our next ski trip to Seven Oaks with other family members! My youngest is ready to learn snowboarding and my oldest has said she is going to make it down the slopes on her own this time! We hope to see you all again soon!"

Jerry, Ida, Andrea & Marissa
Swisher, Iowa




The ski students at Seven Oaks......


our guests (on left) with the two instructors , Maria and Dan C. (on right)....... ps. Instructor Dan B was the Knight but no pic of him.

lessons in process.......


learning the basics .......

And at ends day the world has two more skiers.......

Enjoy Winter......

1 comment:

Nick D said...

Thanks for coming out - Its hearing comments like this that make me so proud to work and be an instructor at Seven Oaks.